RETURN OF GOODS UP TO 14 DAYS
1.FILL THE WITHDRAWAL FORM
1.FILL IN THE FORM
(a). Fill in the withdrawal form
(b). Send it to an email address: shop@freestar-moto.com
(c). Or print and attach to your shipment
2.DELIVER THE PRODUCTS
2.DELIVER THE PRODUCTS
(a). Return the products in person to the Online Store
(b). Or send it along with your order number to the address:
Free Star, Ostrowskiego 30 Street , 53-238 Wroclaw, Poland
3.Receive the charge
3.RECEIVE THE CHARGE
(a). After receiving the returned products and after positive verification of their condition,
we will make a refund for your purchases.
The details of the return of goods process can be found in terms and conditions
PRODUCT COMPLAINT
1.FORM AND PROOF OF PURCHASE
1.FORM AND PROOF OF PURCHASE
(a). Fill in claim form
(b). Attach it together with the proof of purchase
2.SEND THE PRODUCTS
2.SEND THE PRODUCTS
(a). Deliver products personally to the Online Store
(b).Or send it along with the completed form and proof of purchase to the address:
Free Star, Ostrowskiego 30 Street, 53-238 Wroclaw, Poland
3.AWAIT CONTACT
3.AWAIT CONTACT
(a). We will inform you about the further processing of your complaint within 14 working days.
(b). Depending on the defect found, the goods will remain:
I. repaired
II. exchanged for a new
III. or we will reimburse you for the purchased goods
In exceptional cases, depending on the advertised product and its defects, the repair time may be extended to 90 working days.
The details of the complaint process can be found in terms ans conditions
